Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at the email address provided on our website.

AI photos and videos

CrazyFrog AI Video processes your uploaded photo to create a character-replacement video. Photos are stored with our configured object-storage provider and sent to kie.ai for Seedance 2.5 inference together with the fixed reference video and MP3 audio. Media storage may be Kie temporary storage, Fal CDN, or our configured object storage. Task records, credit charges, status and output URLs are stored with your account.

Your account's video list requires sign-in. Media files are served through unguessable URLs; anyone who obtains a media URL may be able to access that file. These are not private, authenticated media downloads. Do not upload sensitive documents or a photo you do not want processed by these providers.

File retention depends on our storage configuration and the providers' own retention policies. Kie input uploads expire after 24 hours; bundled reference media is automatically re-uploaded as needed. This version does not automatically delete uploaded files or promise that provider output URLs will remain available indefinitely. Download finished videos you wish to keep. Use the support ticket feature in your account for access, removal, or privacy requests.